Privacy Policy

Last updated: 10 October 2026

JPConvo (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account or use our Japanese-learning services.

We aim to collect only the information we need to provide and improve JPConvo, and to handle that information responsibly.

1. Information We Collect

Depending on how you use JPConvo, we may collect the following information.

Account information

Your name or username.
Your email address.
Information you provide when editing your account or contacting us.

Learning and progress information

Lessons you access or complete.
Your curriculum progress and learning history.
Vocabulary flashcard activity and review progress.
Other information needed to provide your learning experience.

Membership and payment information

If you purchase a membership or other paid service, we may collect information about your subscription, membership level, transaction status and billing history. Payments may be processed by third-party payment providers. We do not intend to store your full payment card details on our website.

Technical information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited and interactions with the website. This may occur through website hosting, security tools, cookies and analytics services, where enabled.

Communications

If you contact us, subscribe to updates or complete a form, we may collect the information you provide, such as your email address and the contents of your message.

Please do not submit sensitive personal information through our website unless it is specifically requested and necessary.

2. How We Use Your Information

We may use your personal information to:

Create and manage your account.
Provide access to Japanese lessons and learning resources.
Track your lesson completion and learning progress.
Operate vocabulary flashcards and review features.
Process memberships, payments and subscription changes.
Send essential account, service and security communications.
Send newsletters or marketing emails where permitted and, where required, with your consent.
Respond to questions and provide customer support.
Maintain website security, prevent misuse and troubleshoot technical issues.
Understand how our website is used and improve our services.
Meet applicable legal, regulatory and accounting requirements.

We will not use your personal information for purposes unrelated to our services unless permitted by law or otherwise explained to you.

3. Email Communications

We may email you about your account, membership, security, service updates or other matters relating to your use of JPConvo.

If you subscribe to our newsletter or other marketing communications, we may also send you Japanese-learning tips, product updates and information about our services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly. You may still receive essential service-related messages.

We do not sell your email address to third parties.

4. Cookies and Similar Technologies

JPConvo may use cookies and similar technologies to help the website function correctly and improve your experience.

These technologies may be used to:

Keep you signed in and maintain your session.
Remember preferences and settings.
Support membership and account functionality.
Protect the website against suspicious activity.
Understand website traffic and usage, if analytics tools are enabled.

Some cookies are necessary for the website to operate. Other cookies, such as certain analytics or advertising cookies, may depend on the tools we use and your applicable privacy choices.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect your ability to sign in or use some features.

5. When We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party providers where reasonably necessary to operate JPConvo, including:

Website hosting and technical providers, which help keep the website online and secure.
Payment processors, which process transactions and manage subscriptions.
Email service providers, which deliver account notifications and newsletters.
Analytics and security providers, where used, to help us understand usage and protect the website.
Professional advisers and authorities, where required to meet legal obligations or protect our lawful interests.

These providers may process information on our behalf or independently in accordance with their own applicable terms and privacy policies.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

We may also disclose information where required or authorised by law, or in connection with a business transfer, merger or sale involving JPConvo, subject to applicable privacy requirements.

6. Overseas Storage and Processing

Some of our website hosting, payment, email or other service providers may store or process information outside Australia.

Where this occurs, your information may be subject to the laws of the country in which it is processed.

We will take reasonable steps to handle overseas disclosures in accordance with applicable privacy requirements. The countries involved will depend on the third-party services we use.

7. How We Store and Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.

Depending on the information and services involved, safeguards may include access controls, password protection, secure connections and security measures provided by our hosting and service providers.

However, no website or method of electronic storage or transmission can be guaranteed to be completely secure. We cannot promise absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing our services, maintaining appropriate records and meeting legal obligations. We may delete or de-identify information when it is no longer needed, where appropriate and lawful.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

You can contact us to:

Request access to your personal information.
Correct your account details.
Ask questions about how your information is used.
Request deletion of your account and associated personal information, subject to legal, security and record-keeping requirements.
Withdraw consent where we rely on consent for a particular activity.
Opt out of marketing communications.

We may need to verify your identity before fulfilling a request. In some circumstances, we may be unable to provide access to, or delete, certain information where an exception or legal obligation applies.

Deleting your account may affect your ability to access JPConvo and may result in the loss of your learning progress.

9. Children’s Privacy

JPConvo is a Japanese-learning service and is not intended to encourage children to provide unnecessary personal information.

If you are a parent or guardian and believe a child has provided us with personal information inappropriately, please contact us. We will review the matter and take appropriate action where required by law.

Where parental consent or other safeguards are required by applicable law, we will take the steps necessary to comply.

10. Third-Party Websites and Services

Our website may contain links to external websites, resources or services.

We are not responsible for the privacy practices, content or security of third-party websites. If you follow an external link, we recommend reviewing that website’s privacy policy before providing personal information.

Your use of third-party services may also be subject to their own terms and conditions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to JPConvo, our technology, our service providers or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this page. Where required, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically.

12. Contact Us

If you have a question, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us using the details below.

Website: https://jpconvo.com

Privacy contact: [email protected]

Please describe your request or concern clearly so we can investigate and respond. We will review privacy complaints and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to raise your concern with the relevant privacy regulator, including the Office of the Australian Information Commissioner (OAIC) in Australia, where applicable.

Office of the Australian Information Commissioner: https://www.oaic.gov.au/

Thank you for trusting JPConvo as part of your Japanese-learning journey.